Collaborative Research: Design of Delay Announcement Systems to Manage Customer Waiting Ex — NSF Award to Dartmouth College (NH, $
The research supported by this grant will contribute to the advancement of national prosperity and economic welfare by developing models to engineer delay announcement systems to determine what delay information to announce, as well as when to announce it, to maximize customer satisfaction and/or minimize abandonment.
| Award title | Collaborative Research: Design of Delay Announcement Systems to Manage Customer Waiting Ex |
|---|---|
| Award ID | 2514092 |
| Awardee | Dartmouth College |
| City | HANOVER |
| State | NH |
| Amount obligated | $146,449 |
| Principal investigator | Laurens Debo |
| Program | OE Operations Engineering |
| Start date | 08/15/2025 |
| Abstract | The research supported by this grant will contribute to the advancement of national prosperity and economic welfare by developing models to engineer delay announcement systems to determine what delay information to announce, as well as when to announce it, to maximize customer satisfaction and/or minimize abandonment. Every day patients needing critical care walk out of the waiting rooms of Emergency Departments (ED) because they are frustrated by long delays, incurring increased risk of returni |
| Source | NSF Awards |
$799/mo
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