A Conceptual Model of Service Quality and Its Implications for Future Research
A Conceptual Model of Service Quality and Its Implications for Future Research is one of 9,000 studies in the ScholarPulse dataset. Key details — Authors: A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry; Journal / source: Journal of Marketing; Year: 1985.
| Authors | A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry |
|---|---|
| Journal / source | Journal of Marketing |
| Year | 1985 |
| Field | Customer Service Quality and Loyalty |
| Times cited | 9977 |
| Type | article |
| DOI / link | https://doi.org/10.1177/002224298504900403 |