Assessing the effects of quality, value, and customer satisfaction on consumer behavioral
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral is one of 9,000 studies in the ScholarPulse dataset. Key details — Authors: J. Joseph Cronin, Michael K. Brady, G. Tomas M. Hult; Journal / source: Journal of Retailing; Year: 2000.
| Authors | J. Joseph Cronin, Michael K. Brady, G. Tomas M. Hult |
|---|---|
| Journal / source | Journal of Retailing |
| Year | 2000 |
| Field | Customer Service Quality and Loyalty |
| Times cited | 6346 |
| Type | article |
| DOI / link | https://doi.org/10.1016/s0022-4359(00)00028-2 |