SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality is one of 9,000 studies in the ScholarPulse dataset. Key details — Authors: A. Parasuraman, Leonard L. Berry, Valarie A. Zeithaml; Journal / source: Zenodo (CERN European Organization for Nuclear Research); Year: 1988.
| Authors | A. Parasuraman, Leonard L. Berry, Valarie A. Zeithaml |
|---|---|
| Journal / source | Zenodo (CERN European Organization for Nuclear Research) |
| Year | 1988 |
| Field | Customer Service Quality and Loyalty |
| Times cited | 21206 |
| Type | article |
| DOI / link | https://doi.org/10.5281/zenodo.14579729 |