The Behavioral Consequences of Service Quality
The Behavioral Consequences of Service Quality is one of 9,000 studies in the ScholarPulse dataset. Key details — Authors: Valarie A. Zeithaml, Leonard L. Berry, A. Parasuraman; Journal / source: Journal of Marketing; Year: 1996.
| Authors | Valarie A. Zeithaml, Leonard L. Berry, A. Parasuraman |
|---|---|
| Journal / source | Journal of Marketing |
| Year | 1996 |
| Field | Customer Service Quality and Loyalty |
| Times cited | 8652 |
| Type | article |
| DOI / link | https://doi.org/10.2307/1251929 |