Zero defections: quality comes to services.
Zero defections: quality comes to services. is one of 9,000 studies in the ScholarPulse dataset. Key details — Authors: Frederick F. Reichheld, W. Earl Sasser; Journal / source: PubMed; Year: 1990.
| Authors | Frederick F. Reichheld, W. Earl Sasser |
|---|---|
| Journal / source | PubMed |
| Year | 1990 |
| Field | Outsourcing and Supply Chain Management |
| Times cited | 5299 |
| Type | article |
| DOI / link | https://openalex.org/W1594945480 |